We hope you had a refreshing and enjoyable break. Here at Academia, we’ve been hard at work enhancing our internal operations to better serve you.
As part of our ongoing efforts to streamline processes and improve efficiency, we’re rolling out a new company structure and series of refined operational procedures. These upgrades will help us process, fulfill, and communicate your orders more effectively. Our goal is to provide you with a seamless experience and ensure we deliver exceptional service to all our dealers.
Effective May 1, 2025, we will be implementing this new system. Here's how it will work:
1. Quoting & Sales Support
For all quoting and management-related inquiries, please contact:
Blima Wein Email: blima@academiafurniture.com
2. Lead Time Inquiries
For all questions or inquiries about lead times, up until the order is processed, please contact:
Dani Levinger Email: leadtimes@academiafurniture.com
3. Project Management
For any inquiries related to the shipping schedule, amending an order, or delays, once the order is processed, please contact:
Robert Blackstein Email: shipdates@academiafurniture.com
4. Customer Service
For all customer service issues, once the order has shipped from the Academia warehouse, please contact:
Esty Raice Email: cs@academiafurniture.com
Please see flowchart attached for reference.
