Service Level Agreement
How it works:
You will request a lead time from us by providing color, model #, quantity, end user name & state as well as their expected lead time.
Committed lead times:
You will receive a formal lead time commitment from us in the form of a contractual agreement.
AFI’s Commitment:
If the product is delayed more than 5 business days from the committed lead time you will receive a 2% credit on delayed items per week.
Contact your nearest dealer for more information on how you can take advantage of our agreement to you and our industry leading lead times.
